Arusha, Tanzania

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Terms And Conditions

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Terms And Conditions

Fahamu Safaris

Terms and Conditions

The following Terms and Conditions govern the use of our travel services and form the binding basis for all agreements between Fahamu Safaris Limited and our customers.

Please read these terms carefully, as they form the basis of the contractual relationship between you and Fahamu Safaris.

Fahamu Safaris Limited acts as a tour operator and serves as a supplier and distributor for various suppliers associated with travel and tourism, including Destination Management Companies (DMC), hotels, other tourism-related activity providers, accommodation providers etc. The term “booking” refers to the purchase of a product or service through any of Fahamu Safaris' online communication channels, including the websites, as well as by telephone or at a location that is part of the Fahamu Safaris network. A booking becomes binding as soon as Fahamu Safaris has sent a written booking confirmation to an email address provided by the customer.
1) BOOKING AND CONTRACT
The contract with Fahamu Safaris Ltd is concluded upon written confirmation, which is sent after receipt of a down payment and serves as a binding agreement. Customers have the responsibility to review and verify the accuracy of the confirmation in relation to their booking details. If any discrepancies are noticed, they should be reported as soon as they become known. By making a payment, customers confirm their acceptance of the general terms and conditions. Fahamu Safaris recommends customers to print and carry the booking confirmation with them. It is important to note that customers must be at least 18 years old to make a booking. However, it is possible that certain partners of Fahamu Safaris have higher age requirements. In this case clients will be informed prior to making a booking.

2) DEPOSIT AND PAYMENT

Fahamu Safaris Ltd only accepts bank transfers and credit card payments, as these methods provide the highest level of transparency and security for both parties.

To secure a trip and initiate the necessary booking procedures, a deposit of 40% of the total invoice amount must be paid within 14 days of the invoice date. Bookings with international flights are an exception, please refer to section 6) International Flights.

Customers will receive an invoice containing all the required payment instructions. When making a bank transfer, it is crucial to ensure that all the details precisely match the company's information, including the company name, IBAN or account number, bank name and the associated SWIFT code. Please be aware that Fahamu Safaris will not assume responsibility for payments made using details other than those provided. Additionally, the invoice amount must be transferred in the currency specified on the invoice.

The remaining balance is due 30 days prior to the arrival date. Failure to make (full) payment without providing a written explanation will automatically result in the cancellation of the booking, subject to Fahamu Safaris' cancellation policy. For bookings made within 30 days of the arrival date, full payment is required at the time of the booking.

Upon successful crediting of the transferred amount to Fahamu Safaris' bank account, the customer will receive a written booking and payment confirmation. Please take note that any transfer fees accrued during the payment process are the responsibility of the sender. For credit card payments, a fee of 3.5% applies. The amount indicated on the invoice must match the amount received in Fahamu Safaris' account. If any fees are levied, the customer will receive a corresponding return invoice to account for those charges.

3) BOOKING AMENDMENTS

A processing fee of 50 USD applies to changes to existing bookings made by the customer.

4) INSURANCE

The sole responsibility lies with the customer to ensure they possess sufficient and comprehensive travel and medical insurance. This insurance should cover all medical expenses and repatriation costs. Optional insurances to consider include cancellation and interruption insurance, evacuation insurance (e.g., Flying Doctors) and insurance for damage, theft or loss of luggage and personal belongings.

5) CANCELLATIONS

In the event of cancellation of a trip, customers are required to notify Fahamu Safaris Ltd immediately by email. Cancellations will take effect on the date the notification is received. The following cancellation fees apply*:
60+ days before the arrival date: 25% of the amount already paid
60 to 31 days before the arrival date: 50% of the amount already paid
Cancellation from 30 days before the arrival date: 100% of the total amount

No refunds will be given for unused services, late arrival or no-show.

If a customer cancels a booking with multiple participants, the cancellation will apply to the entire group, resulting in the cancellation of the trip for all participants. This is because our tours are group-based and the price is determined by the total number of travelers. Should some participants wish to proceed with the trip, the price will be recalculated based on the updated number of participants.

*Please note that special conditions apply when we book international flights on your behalf. You can read these conditions below.

6) INTERNATIONAL FLIGHTS

For offers including international flights, the quoted price remains valid for 5 days from the date of the offer. To secure this price, the customer must confirm the booking via email within this period. After 5 days, the fare may be subject to change, which could affect the total cost of the trip. Full payment (100% of the total price) is required within 10 days of receiving the invoice. Our offers are based on non-refundable flight fares to ensure the best possible conditions. Consequently, these flights are non refundable in the event of a trip cancellation. Flexible flight options (with rebooking or cancellation) are available upon request.

7) RIGHT TO DENY SERVICE

Fahamu Safaris Ltd reserves the right to refuse service to customers if their actions may compromise the safety, well-being or experience of our guests, staff or wildlife. This includes, but is not limited to:

Unruly, offensive or disruptive behavior
Non-compliance with local laws, park regulations or company policies
Health or safety concerns, such as illness or intoxication
Actions that threaten the environment, wildlife or other travelers
Failure to meet payment terms or involvement in fraudulent bookings

No refunds or compensation will be given in such cases. However, if service is refused for reasons that are not in violation of our policies or applicable laws, a full refund will be issued. Service refusal may occur at any point before or during the trip, at the sole discretion of Fahamu Safaris and its agents.

8) PASSPORTS, VISAS AND OTHER TRAVEL DOCUMENTS

It is the sole responsibility of the customer to ensure that passports, visas, health certificates, vaccination certificates and other required travel documents are valid and presentable in the required condition. Fahamu Safaris Ltd cannot be held responsible for any consequences, damages or claims if the client fails to make the necessary preparations for the trip ordoes so incorrectly, or if the documentation is missing or incorrect.

9) TRANSPORTATION

Fahamu Safaris Ltd takes all necessary measures to ensure that the safari vehicles are roadworthy. However, no liability can be accepted for breakdowns and damage not caused by the company or for any delays caused by poor road conditions.

10) WILDLIFE

Although Tanzania provides fantastic opportunities to witness wildlife intheir natural habitat, there is no guarantee of encountering specific animals or a specific quantity of animals. It is important to exercise caution when observing wildlife. Customers must maintain a safe distance at all times and strictly adhere to the instructions provided by the tour leader or guide without any exceptions.

11) COMPLAINTS

Complaints must be reported immediately to Fahamu Safaris Ltd Head Office and the local service provider who will do their best to find a solution to the matter. If the problem is not resolved to the customer's satisfaction, a complaint should be made in writing no later than 2 weeks after the end of the trip.

12) LIABILIY

Whilst Fahamu Safaris Ltd will take the utmost care in dealing with clients and their property, the company cannot be held responsible for loss of or accidental damage to personal belongings, personal injury or death. It is therefore recommended to take out comprehensive insurance.

13) FORCE MAJEURE

Unforeseen circumstances including riots, war, mechanical breakdowns, natural disasters, weather etc. beyond the control of Fahamu Safaris Ltd may result in tour delays or changes. Fahamu Safaris is in no way liable for these possible occurrences or the consequences resulting therefrom.

14) MARKETING

Fahamu Safaris Ltd reserves the right to use photographs and videos taken and made available during any trip for marketing or other promotional purposes.

15) PRICE CHANGES

Fahamu Safaris Ltd reserves the right to adjust prices at any time to changing external conditions. If there are changes in taxes, concession fees, wildlife management and national parks fees or other related changes, the company reserves the right to pass them on to the costumer, even if the trip has already been fully or partially paid for.

16) JURISDICTION AND VENUE

The Terms and Conditions form part of the contract with Fahamu Safaris Ltd together with all correspondence. This agreement, as well as any issues stemming from it, will be governed by and interpreted in accordance with Tanzanian law. Any legal proceedings between the customer and Fahamu Safaris Ltd, whether directly connected to or arising from the contract, will be subject to the exclusive jurisdiction of the Tanzanian courts.

MORE INFORMATION

If you have any questions or need more information, please contact us at info@fahamusafaris.com

“Best vacation so far"

We booked a Tanzania trip including Zanzibar and a safari and were more than satisfied. This trip was one of the best vacations I've had so far, thanks to the top organization by Fahamu Safaris. A really professional, reliable and friendly team that really knows their way around Tanzania.

Christian L.

March 2024

“Top notch - strong recommendation!”

Amazing safari experience! Super easy process to organize and book. Great advice on itinerary. Outstanding guide - super knowledgeable, thoughtful, organized and able to handle any challenges en route. Well chosen accommodation. Frankly it resonates couldn’t have been any better.

David H.

January 2024

“Fahamu saved the day…and more!”

Fahamu literally picked up the pieces and planned a safari for us overnight when ours was compromised. It was beyond exceptional which speaks volumes to the dedication they have to their customers and expertise in their field.

Mary V.

June 2024

“One of the best experiences of my life! Memories forever!”

My family and I went on a four day safari with Fahamu Safari and had the best time of our lives. We really experienced memories for a lifetime. This was due to the fact that we had the best guide and driver we could ever hope for.

Melissa Y.

January 2023

“Amazing Mikumi!”

That was so amazing adventure!!! We traveled with Mr. Ole, he knows everything about animals, birds, insects, behaviours all fauna and flora. We were in Mikumi National Park in Tanzania for 3 days.