Terms And Conditions

Home
Terms And Conditions

Enjoy With Fahamu Safaris

Terms And Conditions

Fahamu Safaris Limited acts as a tour operator and serves as a supplier and dis- tributor for various suppliers associated with travel and tourism, including Desti- nation Management Companies (DMC), hotels, other tourism-related activity pro- viders, accommodation providers etc. The term “booking” refers to the purchase of a product or service through any of Fahamu Safaris' online communication channels, including the websites, as well as by telephone or at a location that is part of the Fahamu Safaris network. A booking becomes binding as soon as Fahamu Safaris has sent a written booking confirmation to an email address pro- vided by the customer.

Booking and Contract
The contract is concluded with Fahamu Safaris Ltd and established through the written confirmation, which serves as the binding agreement. Customers have the responsibility to review and verify the accuracy of the confirmation in relation to their booking details. If any discrepancies are noticed, they should be reported as soon as they become known. By making a payment, customers confirm their ac- ceptance of the general terms and conditions. Fahamu Safaris recommends cus- tomers to print and carry the booking confirmation with them. It is important to note that customers must be at least 18 years old to make a booking. However, it is possible that certain partners of Fahamu Safaris have higher age requirement. In this case clients will be informed prior to making a booking.
Deposit and Payment
Bank transfers are the only accepted payment method by Fahamu Safaris Ltd, as it ensures optimal transparency and security for both parties involved. In addition, alternative payment methods like PayPal are not available in Tanzania.
To secure a trip and initiate the necessary booking procedures, a deposit of 40% of the total invoice amount must be paid within 14 days of the invoice date. Cus- tomers will receive an invoice containing all the required payment instructions. When making the transfer, it is crucial to ensure that all the details precisely match the company's information, including the company name (Fahamu Safaris Lim- ited), IBAN or account number, bank name and the associated SWIFT code. Please be aware that Fahamu Safaris will not assume responsibility for payments made using details other than those provided. Additionally, the invoice amount must be transferred in the currency specified on the invoice.

The remaining balance is due 30 days prior to the arrival date. Failure to make payment without providing a written explanation will automatically result in the cancellation of the trip, subject to Fahamu Safaris' cancellation policy. For book- ings made within 30 days of the arrival date, full payment is required at the time of booking.

Upon the successful crediting of the transferred amount to Fahamu Safaris' bank account, the customer will receive a written payment confirmation.

Please take note that any transfer fees accrued during the payment process are the responsibility of the sender. The amount indicated on the invoice must match the amount received in Fahamu Safaris' account. If any fees are levied, the cus- tomer will receive a corresponding return invoice to account for those charges.

Booking Amendments

A processing fee of 50 USD applies to changes to existing bookings made by the customer.

Insurance

The sole responsibility lies with the customer to ensure they possess sufficient and comprehensive travel and medical insurance that covers themselves and all travel companions throughout their trip to Tanzania. This insurance should cover all medical expenses and repatriation costs. Optional insurances to consider include cancellation and interruption insurance, evacuation insurance (e.g., Flying Doc- tors) and insurance for damage, theft or loss of luggage and personal belongings.

Cancellations

In the event of cancellation of a trip, customers are required to notify Fahamu Sa- faris Ltd immediately by email. Cancellations will take effect on the date notifica- tion is received.

The following cancellation fees apply:

60+ days before the arrival date: 25% of the amount already paid

60 to 31 days before the arrival date: 50% of the amount already paid

Cancellation from 30 days before the arrival date: 100% of the total amount No refunds will be given for unused services, late arrival or no-show.

Passports, Visas and other Travel Documents

It is the sole responsibility of the customer to ensure that passports, visas, health certificates, vaccination certificates and other required travel documents are valid and presentable in the required condition.

Fahamu Safaris Ltd cannot be held responsible for any consequences, damages or claims if the client fails to make the necessary preparations for the trip or does so incorrectly, or if the documentation is missing or incorrect.

Transportation

Fahamu Safaris Ltd takes all necessary measures to ensure that the safari vehicles are roadworthy. However, no liability can be accepted for breakdowns and dam- age not caused by the company or for any delays caused by poor road conditions.

Wildlife

Although Tanzania provides fantastic opportunities to witness wildlife in their nat- ural habitat, there is no guarantee of encountering specific animals or a specific quantity of animals. It is important to exercise caution when observing wildlife. Customers must maintain a safe distance at all times and strictly adhere to the instructions provided by the tour leader or guide without any exceptions.

Complaints

Complaints must be reported immediately to Fahamu Safaris Ltd Head Office and the local service provider who will do their best to find a solution to the matter. If the problem is not resolved to the customer's satisfaction, a complaint should be made in writing no later than 2 weeks after the end of the trip.

Liability

Whilst Fahamu Safaris Ltd will take the utmost care in dealing with clients and their property, the company cannot be held responsible for loss of or accidental dam- age to personal belongings, personal injury or death. It is therefore recommended to take out comprehensive insurance.

Force Majeure

Unforeseen circumstances including riots, war, mechanical breakdowns, natural disasters, weather etc. beyond the control of Fahamu Safaris Ltd may result in tour delays or changes. Fahamu Safaris is in no way liable for these possible occur- rences or the consequences resulting therefrom.

Marketing

Fahamu Safaris Ltd reserves the right to use photographs and videos taken and made available during any trip for marketing or other promotional purposes.

Price Changes

Fahamu Safaris Ltd reserves the right to adjust prices at any time to changing ex- ternal conditions. If there are changes in taxes, concession fees, wildlife manage- ment and national parks fees or other related changes, the company reserves the right to pass them on to the costumer, even if the trip has already been fully or partially paid for.

Jurisdiction and Venue

The Terms and Conditions form part of the contract with Fahamu Safaris Ltd to- gether with all correspondence. This agreement, as well as any issues stemming from it, will be governed by and interpreted in accordance with Tanzanian law. Any legal proceedings between the customer and Fahamu Safaris Ltd, whether directly connected to or arising from the contract, will be subject to the exclusive jurisdic- tion of the Tanzanian courts.

Further Information

If you have any questions, please contact us at info@fahamusafaris.com.

“An amazing safari with family.”

We had a very good experience and were able to see the big five. Our guide Soloman/Souleymane was very good.

Myrtha S.

July 2023

“Awesome experience made easy.”

Amazing trip, highly recommended. Ole was a fantastic safari guide, and even though we went when it "wasn't so good" because of the long rains, we still saw many of the animals Mikumi had to offer.

Lawrence R.

April 2023

“What an Experience!”

We had our 5 days/4 nights safari with Fahamu Safaris in January 2023, starting from Arusha and covering Tarangire (1 day), Lake Manyara (1 day), Serengeti (2 days), and Ngorogoro Crater National Park. We had a great experience.

Roman K.

January 2023

“One of the best experiences of my life! Memories forever!”

My family and I went on a four day safari with Fahamu Safari and had the best time of our lives. We really experienced memories for a lifetime. This was due to the fact that we had the best guide and driver we could ever hope for.

Melissa Y.

January 2023

“Amazing Mikumi!”

That was so amazing adventure!!! We traveled with Mr. Ole, he knows everything about animals, birds, insects, behaviours all fauna and flora. We were in Mikumi National Park in Tanzania for 3 days.